TTC is a leading provider of outsourced business processes, delivering contact centre services including the management of front, middle and back-office operations, logistics and real-time tracking and recording for businesses and organisations including the Police.
Over the past 25 years the TTC Group has become the largest provider of police-referred driver training courses including Speed Awareness and Drink Drive Rehabilitation. Integral to this service delivery is our Contact Centre Services division and robust IT backbone – Navicom – allowing us to manage, track, record and monitor bookings in real-time. To learn more about the TTC Group visit our group website.
TTC serves 320,000 clients on behalf of the UK’s most demanding organisations, every year. We work with the general public directly (or as the service provider commissioned by a Local Authority), public sector organisations including Police Authorities and Government departments and private sector businesses and organisations.
Want to find out more? Speak with a TTC specialist today!
Pioneers In Learning & Development
Every day we improve people’s lives
Across the TTC Group we are committed to providing an inclusive working environment where everyone feels valued and respected. We recognise that people from different backgrounds, experiences and abilities can bring fresh ideas and innovations to improve our working practices and business, particularly towards offering a service provision to our customers and clients that meets a diverse range of needs.
We have a diverse customer base, one that expects to be served by people with whom they can identify, and our aim is to ensure that this expectation is met and maintained. Encouraging everyone who has contact with TTC to celebrate their own diversity and that of their colleagues is key to our values and critical to our business success.
Equally legislation and associated regulations exist to protect employees, customers and clients. The TTC Group recognises its responsibilities and obligations under the Equalities Act 2010 hence we have a number of policies and procedures in place to ensure a responsive approach.
In our continuing effort to ensure that diversity is embedded in our culture, reflected in our people and to better serve our customers we will endeavour to:
TTC will take the following steps to ensure that this policy is put into practice:
It is the policy of the TTC Group to establish, provide and maintain working conditions that are safe and healthy. Safe systems of work will be provided where appropriate.
TTC will provide all necessary information, instruction, training and supervision for their employees, so that their work does not put themselves, their colleagues, clients, visitors or members of the public at risk.
The Management of Health & Safety at Work Regulations 1999 require the company to implement such safety arrangements as are appropriate, having regard for the nature of the activities, size and undertaking of the company, and for the effective planning, organisation, control, monitoring and review of the preventative and protective measures. We intend to conform to these requirements.
TTC will take all reasonably practicable steps to ensure the safe selection, use, maintenance, repair or replacement of machinery and equipment. A similar standard of care will be taken to cover any substances used in the premises, including their handling, storage and transport.
The TTC Group will take all reasonable and practicable measures to ensure that a safe access to and exit from any place of work is provided and maintained.
All employees must take reasonable care of themselves and any other persons who may be affected by their actions or their omissions.
Employees must co-operate with their employees to allow legal obligations to be met. Items provided for health and safety purposes must not be misused.
The Managing Director and other Directors of the TTC Group are committed to maintaining the highest possible standards in Health & Safety and Welfare of its’ employees and others who could be affected by their work.
The TTC Group will employ the best practical environmental options in the operation and delivery of provision of its services. The TTC Group operates an integrated Management System which, in addition to meeting the requirements of applicable legislation, regulations and the TTC Group standards, will:
TTC strives to achieve ‘Best Practice’ in all endeavours. Our aim is to administer and deliver road safety education and other training courses and services that can be looked to as ‘Best Practice’ nationally.
TTC will continually strive to seek new ways of working that will improve our service delivery.
TTC recognise that the key factor to achieving stability and growth is total customer satisfaction. It is the policy of TTC to continually improve performance in all areas of service and delivery via the management standards: ISO 9001, OHSAS 18001, ISO 14001 and ISO 27001.
Improvement activities will specifically target customer requirements relating to:
Objectives and targets for the above improvement activities will be set and progressed through the Mid Term Planning Process.
To ensure that these requirements are met the management of TTC, through each and every employee is committed to the operation, maintenance and continual improvement of a formal integrated management system i.e. ISO 9001.
The TTC Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or receiving an agreed service organised through your employer, then you can be assured that it will only be used in accordance with this privacy statement.
The TTC Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2006 and remains current.
a. What we collect
We may collect the following information:
b. What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
e. Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
f. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways.
Whenever you are asked to fill in a form on the website, the information you supply will only be used for the exact purpose stated at the beginning of the process. If you wish to be removed from our list of interested parties wanting to be supplied with information from our company, you can notify us in writing – our address is on the Contact us page. Alternatively you can request this by email. We will not sell, distribute or lease your personal information to third parties. We will only supply your personal information to any third party where we are required to by law.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to The TTC Group®, our details are on the Contact us page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The TTC Group is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to many of the available standards and guidelines.
Web Accessibility Initiative
This website endeavours to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.
We will continue to develop the site in accordance with guidelines promoted by the World Wide Web Consortium (W3C), the National Institute for the Blind (RNIB) and the Plain English Campaign.
The site displays correctly in current web browsers. If you view our site on an older browser, you may find pages don’t display as intended if the browser isn’t standards-compliant. We recommend you upgrade your browser to the latest version of one of the following, to get the most from our site.
Whilst The TTC Group strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility.
You should contact us if you have trouble using a TTC Group website – this will help us to make improvements.
At the TTC Group everyone gets involved in helping others as part of a BIG corporate social responsibility ethos running throughout the whole organisation.
Dress down days and fancy dress events are enjoyed with enthusiasm by staff who bake cakes and turn up in some tremendous costumes to have fun and help raise funds for all sorts of worthy charities.
Employees jump out of aeroplanes, run marathons, abseil down towers and bring in jumble for their local hospice.
They even contribute from their own wages as part of the company’s “Pennies from Pay” scheme which rounds down everyone’s monthly salary turning individual’s unmissed few pence into a hefty annual charity contribution of hundreds of pounds, which the company then doubles.
As an organisation, the TTC Group has raised more than £30,000 at a special Gala Ball for Severn Hospice. They have also committed £250,000 towards setting up Telford Enterprise Hub as part of a Young Britain campaign to help young entrepreneurs with an idea to set up in business.
They also give their time to sit on committees to help other organisations and charities organise events such as an annual Gala Ball for the RAF Benevolent Fund.
Both the company chairman and MD along with directors give up their time and energy to encourage others to succeed in their own individual charity events. Cricket, football and many youth sports clubs receive sponsorship, and donations for new kit. The TTC Group has given a lifeline to their local Powerchair Football Club where wheelchair users enjoy football training and competitions.
The TTC Group is also a corporate sponsor of Telford AFC and their directors are big fans of the football club now in the Conference league.
Joint company Chairman, Jenny Wynn has sat on crime prevention panels, safer and stronger community groups, chaired West Mercia Crimestoppers and offered her company’s help wherever she can.
We work alongside Police and community organisers, crime and disorder reduction partnerships, neighbourhood watch and local councils to initiate joint campaigns aimed at reducing crime.
A recent initiative this year was to sponsor a new training scheme for motorcyclists run by the Safer Roads Partnership which was in jeopardy through lack of funds.
Recently they have backed the British Police Symphony Orchestra with essential funding so that the musical group can travel across the UK to put on events, which also raises money for good causes.
The TTC Group has raised awareness about business crime, mobile phone thefts, school vandalism, graffiti, the dangers of spiked drinks and home safety.
Joint Chairman Graham Wynn OBE, a member of the Parliamentary Advisory Council for Transport Safety (PACTS), regularly attends meetings to lobby the Government on road safety, alcohol and drug misuse and the need for more education in schools. He also chairs Telford Business Board and is a member of the Marches Local Enterprise Partnership Board.
Our team visits schools and colleges to educate young people about alcohol and drugs.
Because of their charity involvement for many years, the TTC Group has now set up the Telford Charitable Trust to channel sponsorship requests.
The TTC Group aim to offer you the best customer service possible, if you feel we have not achieved this then please let us know. We want to try and resolve your complaint and will work with you to do this.
How to make a complaint
If you have reason to make a complaint there are three ways to contact us.
By Phone – Please call 0330 024 1805 or the regional number provided on your TTC documentation. A member of our team will then be able to assist you.
By Email – Please select the relevant course below:
Please let us know as many details as possible; referral number, name, address and contact number. Your email will be acknowledged within 24 hours* of receipt and responded to within seven working days after acknowledgement receipt is sent.
* (excludes Sundays and Bank Holidays)
By Letter – You can write to us at:
Hadley Park East
Your letter will be acknowledged within one working day of receipt and we will respond in full within seven working days after acknowledgement receipt is sent.
If your issue is not resolved?
Once we receive your complaint we aim to respond and resolve it within the scope of the company and contracted partners. If a complaint is not resolved to your satisfaction you can ask to escalate the issue to a Team Leader who will be able to speak to you or arrange a suitable time for both parties to call you back. If after speaking to the Team Leader you do not feel that your issue has been resolved appropriately you can ask for it to be reviewed by a member of the management team, who will then become responsible for the resolution of the issue.
We acknowledge the fact that under the Welsh Language (Wales) Measure 2011 the Welsh language has official status, and should be treated no less favourably than the English language. We believe that it is good business practise to provide services in the language of choice of our customers. We also believe that it shows respect to our workforce to encourage and facilitate the use of their chosen language in the workplace.
Rydym yn cydnabod fod Mesur y Gymraeg (Cymru) 2011 yn rhoi statws swyddogol i’r Gymraeg a ni ddylid trin y Gymraeg yn llai ffafriol na’r Saesneg. Rydym yn credu ei bod yn arfer busnes dda i gynnig gwasanaethau yn newis iaith ein cwsmeriaid. Rydym hefyd yn credu ei fod yn dangos parch tuag at ein gweithlu i annog a hwyluso eu dewis iaith yn y gweithle.
Road traffic safety (RTS) is a global concern. It is estimated that around 1.3 million people are killed and around 20 million to 50 million are injured on the roads around the world each year, and that this level is rising. The social, economic and health impacts are substantial.
TTC Group has introduced a RTS Management System which uses tools to help us reduce and ultimately eliminate, the incidence and risk of death and serious injury related to road traffic use.
We take into account legal and other requirements to which the organisation subscribes, and information about elements and criteria related to RTS that we identify as those which it can control and those which it can influence.
The RTS Management System has established good RTS management practices that will enable our organisation to achieve its desired RTS results.
TTC Group uses and promotes a ‘plan, do, check, act’ process approach to road safety that will guide us towards the delivery of our RTS results. We currently use the following performance factors to achieve our planned objectives:
TTC Group is committed to road safety and we ensure that we share safe driving practices with our full staff group along with our clients, suppliers and customers.
Businesses and organisations choose to work with TTC Group as they not only recognise the value of having an expert resource to manage their workplace driver-related risk, but also the benefit of working with an organisation which can help them mitigate the risks by delivering driver risk-profiling, assessments, education and training.
TTC Group encourages businesses and organisations to be proactive when it comes to managing road traffic safety, rather than waiting for a road-related incident that has a serious negative impact on the business.
To learn more about TTC’s workplace road safety services including TTC DriverProtect click here or please call 03330 113 113
Companies can help employees be safer drivers by giving them advice and support over “a lunchtime cuppa” with an innovative offer from the TTC Group which is proactive in managing work related road safety. The road safety organisation, a road safety pioneer with more than 20 years experienc...