CONTACT CENTRE SERVICES

Contact Centre Management Made Simple

Increase profitability and productivity by outsourcing your contact centre and front, middle and back-office services to one of the UK’s leading providers. The TTC Group has the people, processes and infrastructure to deliver a high quality, cost-effective and efficient contact centre management service.

TTC are a leading provider of outsourced business processes delivering contact centre management and front, middle and back-office services, logistics and real-time tracking and recording to public and private sector organisations throughout the UK.

TTC ensure your clients enjoy an efficient service and the most positive experience possible. It’s why we’re chosen to serve more than 320,000 clients on behalf of the UK’s most demanding organisations, every year. What’s more, your organisation will enjoy the cost saving benefits associated with outsourcing the management of complex monitoring and tracking processes to maintain complete compliance and ensure you deliver against your objectives with a comprehensive audit trail.

Our IT system, Navicom, manages the tracking, recording and monitoring of real-time case progression management information. It also guarantees secure and reliable payment processing should you need it. Every single activity within the Navicom system is auditable and makes processing and reporting, quick, simple and easy.

Whatever your objectives, our highly experienced team, robust and rigorous processes and the ultimate in secure technology will get you there. Our contact centre management and front, middle and back office services will exceed your expectations in a way that’s cost effective and ultra-efficient.

The TTC team will assess your needs, capture your requirements and deliver an outsourced management programme tailored to your business or organisation.

Want to find out more? Speak with a TTC specialist today!


OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

Latest from TTC

17
Jul

Honour for TTC Group Chairman

TTC Group chairman Graham Wynn OBE has been honoured for his work on behalf of the community. He has been awarded the John Clayton Award 2017 in recognition of his outstanding individual contribution to life in Shropshire. It was really important that a business should be part of the community...