CONTACT CENTRE SERVICES

Learning & Development

Whilst the TTC Group is a leading provider of outsourced business processes, delivering contact centre solutions, our wider remit is to improve personal and professional knowledge, accountability and responsibility through a wide variety of learning & development programmes.  Our flagship programme – K2P is – designed to unlock personal potential and can play an important role in improving employability skills for the long term unemployed and rehabilitating offenders as well as developing core skills in young people.  TTC also deliver learning & development programmes for drug and alcohol awareness, specialist driver training courses, customer service and media training.  Integral to delivering these learning & development programmes is TTC’s expertise in the management of front, middle and back-office operations, logistics and real-time tracking and recording, with specialist knowledge working in the public and private sectors.

Over the past 25 years the TTC Group has become the largest provider of police-referred driver training courses including Speed Awareness and Drink Drive Rehabilitation. Fundamental to the effective and efficient  delivery of this service is our Contact Centre Services division and robust IT backbone – Navicom – allowing us to manage, track, record and monitor bookings in real-time.  TTC serves 320,000 clients on behalf of the UK’s most demanding organisations, every year. We work with the general public directly (or as the service provider commissioned by a Local Authority), public sector organisations including Police Authorities and Government departments and private sector businesses and organisations.

To learn more about TTC’s learning & development programmes please visit our dedicated website.


OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

Latest from TTC

17
Jul

Honour for TTC Group Chairman

TTC Group chairman Graham Wynn OBE has been honoured for his work on behalf of the community. He has been awarded the John Clayton Award 2017 in recognition of his outstanding individual contribution to life in Shropshire. It was really important that a business should be part of the community...