CONTACT CENTRE SERVICES

Managed Contact Centre Services

Our approach

Never one-size fits all. Choosing the right outsourcing partner is an important decision and not one to be taken lightly. TTC has more than 15 years’ experience of planning, transitioning, implementing and delivering managed contact centre services including front, middle and back-office operations.

We understand that successful managed contact centre services work best when they’re designed just for you. We’ll deliver a service tailored to your objectives, within budget.

The Right People

TTC people are handpicked and expertly trained to handle your contact centre requirements in a way that suits you and your client.

Account management

We track, report and analyse data to improve efficiencies and enhance the client experience. You’ll have regular calls and quarterly reviews with your Account Manager to ensure our contact centre services are meeting your needs.

Quality control

Robust processes are in place for call recording and customer feedback -performance analytics are monitored and reported.

Communication

Monthly statistical updates and quarterly qualitative analysis are delivered as standard.

Facilities

TTC operates out of a state-of-the-art contact centre facility in Telford, with excellent transport links UK-wide.

Want to find out more? Speak with a TTC specialist today!

Our Services...

Managed Contact Centre Services...

Never one-size fits all. Choosing the right outsourcing partner is an important decision and not one to be taken lightly. TTC has more than 15 years’ experience of planning, transitioning, implementing and managing contact centre front, middle and back-office services.

Market Expertise...

Public & Private Sector Business and Organisations

TTC deliver outsourced contact centre management services to businesses and organisations throughout the UK. We serve 320,000 clients on behalf of the UK’s most demanding organisations, every year.

Tell Me More

The TTC Group, Improving communities on the road, in work and at home...



OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

Latest from TTC

17
Jul

Honour for TTC Group Chairman

TTC Group chairman Graham Wynn OBE has been honoured for his work on behalf of the community. He has been awarded the John Clayton Award 2017 in recognition of his outstanding individual contribution to life in Shropshire. It was really important that a business should be part of the community...