Managed Contact Centre Services
Never one-size fits all. Choosing the right outsourcing partner is an important decision and not one to be taken lightly. TTC has more than 15 years’ experience of planning, transitioning, implementing and delivering managed contact centre services including front, middle and back-office operations.
We understand that successful managed contact centre services work best when they’re designed just for you. We’ll deliver a service tailored to your objectives, within budget.
The Right People
TTC people are handpicked and expertly trained to handle your contact centre requirements in a way that suits you and your client.
We track, report and analyse data to improve efficiencies and enhance the client experience. You’ll have regular calls and quarterly reviews with your Account Manager to ensure our contact centre services are meeting your needs.
Robust processes are in place for call recording and customer feedback -performance analytics are monitored and reported.
Monthly statistical updates and quarterly qualitative analysis are delivered as standard.
TTC operates out of a state-of-the-art contact centre facility in Telford, with excellent transport links UK-wide.
Want to find out more? Speak with a TTC specialist today!