CONTACT CENTRE SERVICES

Front Office Solutions

Whatever your objectives, TTC’s highly experienced team, robust and rigorous processes and the ultimate in secure technology will get you there.

Our front office call centre services include an inbound and outbound telephone service that will exceed your expectations in a way that’s both cost effective and efficient. Our contact channels also include email, live chat and website enquiries.

Getting your front office services right is vital as this is where your business touches the customer; get it wrong and the customer will form a bad impression of your business, but get it right and you may well have a customer for life.

TTC understand the importance of your front office service and have the right people, processes and infrastructure to deliver these services in an efficient, effective but friendly way.

TTC’s clients can commission a complete end-to-end service including the front, middle and back office, or any one of these elements to support your internal resource and infrastructure.

TTC’s Contact Centre Front Office Services include:

  • Inbound and outbound telephone services;
  • Customer relationship management (CRM);
  • Booking facilities;
  • Secure payment processing;
  • Account management;
  • Business development;
  • Customer services.

To find out more about TTC’s middle or back office services please click the links.

Want to find out more? Speak with a TTC specialist today!


The TTC Group, Improving communities on the road, in work and at home...



OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

Latest from TTC

17
Jul

Honour for TTC Group Chairman

TTC Group chairman Graham Wynn OBE has been honoured for his work on behalf of the community. He has been awarded the John Clayton Award 2017 in recognition of his outstanding individual contribution to life in Shropshire. It was really important that a business should be part of the community...