CONTACT CENTRE SERVICES

Middle Office Solutions

The Contact Centre plays a vital role in communication strategy and data management. However, with rising costs, increased regulation and continual advancements in technology it is undoubtedly one of the most difficult areas for a company to manage.

 TTC are experts in outsourced solutions for front, middle and back office requirements. We provide strategic design of services, manage the delivery of services and assess outcomes of projects.

Supporting Your Middle Office
Your middle office functions, sitting in-between your customer facing and back-office processing operations, include the widest range of tasks.

TTC delivers on-demand, flexible, state of the art contact centre, middle office services including real-time monitoring and tracking:

  • Inbound and outbound telephone services;
  • Customer relationship management (CRM);
  • Resourcing;
  • Tendering;
  • Training;
  • Accreditation;
  • Monitoring, tracking and reporting of the movement of people;
  • 24/7 secure processing of payments;
  • Helpdesk;
  • Logistics planning;
  • Dedicated customer service channels including telephone, Internet and chat.

If you would like to talk to TTC about outsourcing your middle office requirements please email or call.

Want to find out more? Speak with a TTC specialist today!


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