CONTACT CENTRE SERVICES

Service Audit

The Contact Centre plays a vital role in your communication strategy and data management. However, with rising costs, increased regulation and continual advancements in technology it is undoubtedly one of the most difficult areas for a company to manage.

TTC are experts in delivering outsourced solutions for the front, middle and back office, meeting your exact requirements. After a thorough service audit TTC can provide a strategic design of your new services, manage the delivery of these services and monitor and evaluate the outcomes.

Whatever your objectives TTC can deliver a contact centre service tailored to your business or organisation’s exact requirements. We deliver front, middle and back-office services with some clients commissioning all, some or one of these services to complement their existing business infrastructure.

The process starts with a Service Audit. During this process we will assess your needs and capture your requirements, to ensure right from the outset the scope of your outsourced contact centre service is clearly understood and documented.

TTC’s approach is bespoke to each of its clients, unlike many contact centre service providers we do not operate a ‘one-size fits all’ approach as we believe that successful inbound and outbound contact centre management works best when it’s designed just for you.

If you would like to learn more about TTC’s Contact Centre Service audit please call or email.

Want to find out more? Speak with a TTC specialist today!


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