Contact Centre Services for Charities
TTC deliver outsourced contact centre management services to national charities and fundraising events.
Our highly trained operators take thousands of phone calls on behalf of charities to give a speedy response to callers pledging donations.
Our contact centre services for charities include:
- Inbound telephone services;
Callers will be greeted by our professional and friendly call centre team
- Customer relationship management (CRM);
Each interaction with a member of the public is logged against a unique record
- Data handling compliance / ISO 27001;
We follow stringent processes that meet with ISO 27001 standards
- Customer services
Our team are on hand to deal with any queries
- Secure, reliable IT systems and connectivity;
Our Navicom system handles more than 330,000 unique records each year on behalf of the UK’s most demanding organisations
- Quality performance and analytics;
We monitor and measure every single interaction against performance targets
- Management information for charities
We gather and store all data for reporting purposes
- And; account management and reporting for charities
We work with you to ensure our service meets expectations
Want to find out more? Speak with a TTC specialist today!