CONTACT CENTRE SERVICES

Local Authorities

Contact Centre Services for Local Authorities include the management of delegates from the point of booking to attending a course and beyond.

Our call centre handles the customer interaction while our technology handles the processing of payments and captures management information. Our account management team provides data analysis and quality assurance with a robust audit trail.


Front Office Services

  • Inbound and outbound telephone services;
  • Customer relationship management (CRM);
  • Booking facilities;
  • Secure online payment processing 24/7;
  • Data handling compliance / ISO 27001
  • Account management and reporting;
  • And; customer services

 

Middle Office Services

  • Resourcing;
  • Training;
  • Accreditation;
  • Real-time monitoring, tracking and case progression;
  • And; logistics planning

 

Back Office Services

  • Secure, reliable IT systems and connectivity;
  • Quality performance and analytics;
  • And; management information;

 

Want to find out more? Speak with a TTC specialist today!


The TTC Group, Improving communities on the road, in work and at home...



OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

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