CONTACT CENTRE SERVICES

Police

 

TTC is one of the UK’s most experienced business processing outsource companies  delivering contact centre management services to police forces and more than 330,000 course participants throughout the UK.

Contact centre management services plays a pivotal role in communication strategy and data management and with rising costs, continual advancements in technology and changes in regulations it is one of the most difficult areas for a Police Force to manage.

We manage driver offenders from the point of booking to attending a course and beyond.

Our range of business process outsource services for Police Forces include:


Front Office Services for Police Forces

  • Inbound and outbound telephone services;
  • Customer relationship management (CRM);
  • Booking facilities;
  • Secure online payment processing 24/7;
  • Data handling compliance / ISO 27001
  • Account management and reporting;
  • And; customer services

 

Middle Office Services for Police Forces

  • Resourcing;
  • Tendering;
  • Training;
  • Accreditation;
  • Real-time monitoring, tracking, case progression and reporting of the movement of people;
  • And; logistics planning

 

Back Office Services for Police Forces

TTC deliver a contact centre service that is seamlessly integrated with your back office operations, including:

  • Secure, reliable IT systems and connectivity;
  • Quality Performance and Analytics;
  • Management Information;

Want to find out more? Speak with a TTC specialist today!


The TTC Group, Improving communities on the road, in work and at home...



OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

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