CONTACT CENTRE SERVICES

Transforming Rehabilitation

If you are a public or private sector business or charity delivering Transforming Rehabilitation Services, following the changes in the law in February 2015, we can help you with our outsourced contact centre services.

We work with you as part of your supply chain, managing case progression (appointments, attendance of appointments, failures to report and compliance to terms and conditions) as we have extensive experience and IT systems that allow the efficient tracking and monitoring of data to provide a secure process to manage this crucial part of court sentences and prosecutions.

Our range of business process outsource services for Transforming Rehabilitation include:


Front Office Services

  • Inbound and outbound telephone services;
  • Customer relationship management (CRM);
  • Booking facilities;
  • Data handling compliance / ISO 27001
  • Account management and reporting;
  • And; customer services

 

Middle Office Services

  • Resourcing;
  • Tendering;
  • Training;
  • Accreditation;
  • Real-time monitoring, tracking, case progression and reporting of the movement of people;
  • And; logistics planning

 

Back Office Services

TTC deliver a contact centre service that is seamlessly integrated with your back office operations, including:

  • Secure, reliable IT systems and connectivity;
  • Quality Performance and Analytics;
  • And; management information;

Want to find out more? Speak with a TTC specialist today!


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